Frequently Asked Questions about LifeFone

LifeFone is a medical alert system for seniors or those needing assistance. These persons are frequently alone and may require emergency care. LifeFone is used by health care agencies to monitor patients and assist them as needed.

If the elderly live alone at home, LifeFone can notify you or a health care facility in the event of an emergency. In addition, the center may check on the elderly or persons in need of care to ensure they are doing well.

This essay will answer some frequently asked questions about LifeFone medical alert devices.

Are LifeFone’s Services Limited to Medical Emergencies Only?

No. LifeFone offers 24-hour support for all emergency situations. They call the aid you need at the touch of a button. If you require assistance but do not require medical attention, LifeFone will notify one of your friends, neighbors, or family members you have authorized to help you.


What if I push my assistance button by accident?

Don’t be concerned. They ask that you stay on the line and inform the person that you mistakenly hit the button. They will treat the unintentional alert as a test call. You may rest confident that LifeFone will not charge you for false alerts.


Is There a Fee If I Call or Push My Assistance Button?

No. LifeFone does not charge you a fee depending on the number of times the button is pressed. In addition, because the base station calls a toll-free number, you will not be charged for the call. Contact a local ambulance service to see if there are any fees for their services.


What Kind of Monitoring Does LifeFone Provide?

LifeFone has a White Plains call center that provides 24/7 monitoring 365 days a year. In addition to the main call center in Union, New Jersey, there are also backup call centers in Syracuse, New York, and Ogden, Utah. Third parties operate these centers. As a medical alert system, LifeFone’s customer service department is also available around the clock, making it unique. Doesn’t matter when you can contact a representative (not a salesperson) with questions about the system.

If you press the button and cannot communicate, or if the call center is unable to hear you, LifeFone will contact the phone number listed on your account. If that fails, the firm will follow the emergency care guidelines you specify when you join up, including calling specific family members, friends, or a local EMS provider. In addition, LifeFone features bilingual operators that speak Spanish and English and translation services for other languages.


How Do I Buy a LifeFone System?

LifeFone can notify you of crises if you have a loved one or family member who is living alone at home. The Health and Care Professional Network can monitor your loved ones and give quick help if necessary. We can either send an emergency response team or visit the relative ourselves.

We have successfully provided in-home care services to Las Vegas residents for more than 15 years. One of them is LifeFone. Contact us at (702) 871-9917 to learn more about our services and how you can protect your elders from crises. In addition, you may know more about different Home Health services.


Is The Wristband/Pendant Waterproof?

Yes, the wristband or pendant is waterproof and may be worn in the bath or shower. The Voice-in-two-way Pendant’s speaker provides water resistance. It is also proper for wearing in the bath or rain but should not be immersed.


Does Medicare cover LifeFone?

LifeFone medical alert devices are covered by several Medicare Advantage plans, including Part C. In some states, LifeFone is also supported by Medicaid, as well as by some private health insurance policies.


Is There a Money-Back Guarantee with LifeFone?

The 30-day money-back guarantee takes effect three days after your system is shipped. After that, a cancellation letter or email may be sent by mail, or you may call LifeFone, email, or call them to cancel your service without giving a reason. LifeFone will remit a prorated refund for the prepaid amount once the equipment is returned (you pay the shipping).


What is the LifeFone Protection Plan?

If your medical alert system has been lost, stolen, or destroyed, replacing it can cost hundreds of dollars. A 12-month subscription for the LifeFone Protection Plan includes two (2) help buttons and a replacement base unit. This plan supplements LifeFone’s lifetime equipment warranty, which covers regular wear and tears as well as the following events:

  • Theft or loss of your equipment
  • Drops, spills, and mishaps
  • Heat and humidity-related damage

Without any additional cost to you, LifeFone will ship your replacement equipment within two business days. Any damaged equipment must be returned within ten (10) days after receiving replacement equipment without charge.


Does a Warranty cover LifeFone?

Yes, LifeFone offers a lifetime equipment guarantee that includes new batteries as well as normal wear and tear. In addition, a LifeFone protection plan with one year of protection for the base device and two help buttons is available for purchase. It broadens your coverage to include heat and humidity damage, accidents (such as dropping your gadget or pouring liquid on it), and even theft.

You may also pay $5 per month for a protection plan that includes free equipment replacement if your existing equipment is lost, stolen, or destroyed beyond manufacturer faults.



LifeFone offers a variety of mobile and in-home medical alert devices to seniors and people with disabilities, much like most other medical alert providers. LifeFone’s emergency call button connects users with the LifeFone call center through a neck-worn or wrist-worn pendant in either the in-home base unit or the pendant.

We answered some frequently asked questions about LifeFones devices in this essay. If you have any other questions, write them down in the comment section.

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